Security awareness built for telecom operators in Indonesia
Protect network operations, customer data, and internal systems from phishing and social engineering across a large, distributed telecom workforce.
Overview
Telecommunications operators run infrastructure that counts as critical infrastructure in Indonesia, and they hold large volumes of subscriber personal data, from ID numbers used for SIM registration to billing and location information. That combination of critical infrastructure and sensitive personal data makes telcos a priority target, whether the goal is disrupting service, harvesting subscriber data, or gaining a foothold in network operations systems through a single compromised employee account.
A telco workforce is unusually large and distributed. It spans network operations centers, retail outlets, call centers, field technicians, and back-office functions, each on different systems and with very different risk exposure. Frontline retail and call center staff are targeted for SIM swaps and account changes, while network and IT staff are targeted for the credentials that unlock core systems. A lure that fails against one group may still succeed against another, so awareness has to reach the whole organization, not just head office IT.
Because network and cyber resilience for critical infrastructure is a matter of national interest overseen by BSSN, and subscriber data handling falls under UU PDP, telcos face pressure to demonstrate structured, ongoing security awareness across this entire workforce. That means being able to show simulation cadence, risk trends, and training completion by function, and being able to feed real threat reports into the security team quickly when frontline staff spot something wrong.
Claro helps telecom security teams run phishing, vishing, and WhatsApp simulations tailored to different employee groups, from retail and call center staff to network operations, and track human risk by function so investment goes where exposure is highest. Vishing simulation lets you test frontline teams against the phone-based social engineering behind SIM swaps and data disclosure, reporting supports internal governance and audit, and SSO, SCIM, and LDAP integration keep a large, changing directory in sync. Claro runs as SaaS or on-premise.
Threats this sector faces
SIM swap and account takeover social engineering
Attackers target retail and call center staff with impersonation attempts, phone calls, or fake internal requests aimed at pushing through unauthorized SIM swaps or account changes.
Phishing aimed at network operations credentials
Fake vendor, ticketing, or internal system notices target network operations and IT staff to harvest credentials with access to core systems and subscriber platforms.
Fake regulator, vendor, or partner communication
Emails or messages posing as Kominfo/Komdigi, equipment vendors, or roaming partners are used to pressure staff into clicking links or sharing credentials.
Frontline staff targeted for data disclosure
Social engineering calls or messages pressure call center and retail staff to disclose subscriber personal data or bypass identity-verification steps for a caller.
Field and contractor account compromise
Field technicians and third-party contractors with system access are targeted for credentials, extending the attack surface well beyond the corporate office.
How Claro helps
Simulations across a distributed workforce
Run phishing, vishing, and WhatsApp-based simulations that reach network operations, retail outlets, call centers, and field staff, not just corporate office employees.
Function-specific risk scoring
Break down human risk by function, such as network operations versus retail versus customer care, so training investment goes where exposure is highest.
Vishing simulation for call center and retail teams
Test and train frontline staff against phone-based social engineering aimed at SIM swaps, account changes, and subscriber data disclosure.
Just-in-time awareness for frontline staff
When staff click a simulated lure, a short awareness page explains the warning signs immediately, which fits high-turnover retail and call center environments.
Governance-ready reporting
Produce reporting on simulation cadence, risk trends, and training completion that supports internal governance and audit conversations around critical infrastructure resilience.
Directory integration and flexible deployment
Keep a large, changing workforce in sync with SSO, SCIM, and LDAP, and choose SaaS or on-premise deployment to fit your data-handling requirements.
Frequently asked questions
Yes. Claro supports phone-based (vishing) and WhatsApp-based simulations in addition to email, which is directly relevant for testing retail and call center staff against SIM swap and account-change scenarios.
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