Phishing defense for energy and utilities
Energy and utility providers run critical national infrastructure where a single phished credential can bridge from the corporate network toward operational technology. Claro builds the human layer of that defense, in Bahasa Indonesia and English.
Overview
Energy and utility operators, from electricity and gas to water and downstream oil, sit among Indonesia's most sensitive organisations. Much of the sector falls under BSSN's designation of vital information infrastructure (Infrastruktur Informasi Vital), where a disruption carries national consequences and draws regulatory scrutiny.
The dominant risk is not a direct attack on turbines or grids, but a phishing email or call that harvests a corporate credential, which attackers then use to move laterally toward the systems that manage operations. The people who read that email are the real perimeter.
Workforces in the sector are large and geographically spread across plants, substations, depots, and field sites, with widely varying technical literacy and heavy reliance on contractors. Generic, English-only awareness training rarely lands with a field technician in a remote location.
Claro measures and improves how this workforce responds to realistic phishing, vishing, and messaging-based lures, and produces the evidence a security team needs to show BSSN and its board that the human layer is being managed, not assumed.
Threats this sector faces
Credential phishing toward the OT boundary
Attackers phish corporate email or remote-access credentials, then attempt to pivot toward the systems that touch operational technology. The initial compromise is almost always a person, not a machine.
Vendor and contractor impersonation
The sector's dependence on equipment vendors, engineering contractors, and maintenance firms gives attackers a natural disguise for phishing and vishing that requests access, credentials, or payment changes.
Business email compromise in procurement
High-value capital projects and fuel or equipment purchases make finance and procurement teams a prime target for invoice fraud and payment-redirection emails that impersonate suppliers or executives.
Ransomware entering through the inbox
Most ransomware that disrupts operations begins with a phished credential or a malicious attachment. For an operator of vital infrastructure, that entry point is a national-scale risk, not just an IT one.
Vishing and WhatsApp lures to field staff
Dispersed field and shift workers are reachable by phone and messaging apps, where attackers pose as the help desk, a regulator, or a vendor to extract credentials or one-time codes.
How Claro helps
Sector-realistic, localized simulations
Phishing, vishing, and WhatsApp scenarios written in Bahasa Indonesia and English, modelled on the vendor, procurement, and help-desk lures this sector actually sees, not generic global templates.
Risk scoring by site, plant, and role
Human risk is scored down to the substation, depot, or business unit, so security leaders can see which sites and roles need attention and track improvement over time.
BSSN-aware, board-ready reporting
Reporting frames the human layer in terms leadership and regulators understand, supporting the governance expectations that come with operating vital information infrastructure.
Just-in-time training and automated remediation
Anyone who falls for a simulation is taught at the moment of the click and auto-assigned a short, relevant module, so training effort concentrates where the risk actually is.
Phish reporting and response loop
A one-click report button turns field and office staff into sensors, feeding real reported emails back to the security team and rewarding the reporting behaviour that shortens response time.
On-premise deployment and identity integration
Claro can run fully on-premise for operators with strict data-residency or network-segregation requirements, and integrates with existing directory and SSO systems.
Frequently asked questions
No. Claro focuses on the human layer, corporate email, messaging, and phone, where most incidents begin. It never touches OT, SCADA, or control systems, which keeps deployment low-risk while addressing the most common attack entry point.
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Learn moreReduce human risk in your sector
Claro brings localized phishing simulation, training, and reporting to regulated Indonesian organizations.
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