Protect patient data and clinical operations
Hospitals run life-critical systems and hold deeply sensitive patient data, while busy clinical staff are prime social-engineering targets. Claro builds awareness that fits how they work.
Overview
Healthcare providers sit at a difficult intersection: they hold some of the most sensitive personal data in existence, they run systems where downtime can put lives at risk, and their workforce is focused on patient care rather than cyber security. That mix makes hospitals, clinics, and laboratories a favored target for ransomware and data theft. An attacker who can lock clinical systems or exfiltrate medical records has enormous leverage, and UU PDP raises the stakes further on any exposure of patient data.
Clinical staff are prime social-engineering targets precisely because they are busy and mission-driven. Doctors, nurses, and administrative staff work under time pressure, switch between shifts and shared workstations, and are conditioned to respond quickly to anything that looks urgent or patient-related. Attackers exploit this with lures that impersonate IT support, referral systems, insurance and BPJS claims, lab results, or hospital management, often in fluent Bahasa Indonesia and timed for peak clinical hours when scrutiny is lowest.
The healthcare attack surface also extends well beyond the inbox. Connected medical devices, older legacy systems, and third-party links to insurers, laboratories, and pharmacies all widen the ways an attacker can get in or move laterally once a single account is compromised. Awareness that ignores this reality, or that demands long training sessions clinical staff cannot realistically attend, tends to fail. Programs succeed when they respect clinical time and meet staff where they work.
Claro delivers short, role-relevant awareness training and realistic simulations that fit clinical workflows, so staff build resilience in minutes between patients rather than in long sessions away from care. Just-in-time training appears the moment someone clicks a simulated lure, risk scoring highlights the teams that handle patient records and clinical systems, and reporting gives leadership the evidence a program is working under UU PDP. Claro can be deployed on-premise so patient and employee data stays within your environment, with SSO and directory integration for clinical and administrative users.
Threats this sector faces
Ransomware via phishing
Email-borne ransomware can halt electronic medical records, scheduling, and clinical systems, forcing a return to paper and putting patient safety and continuity of care at direct risk.
Patient-data theft
Medical records are highly valuable and hard to change once stolen, and their exposure carries serious UU PDP consequences as well as lasting damage to patient trust.
Insurance, BPJS, and claims lures
Attackers impersonate insurers, BPJS, or claims systems to trick billing and administrative staff into opening malicious attachments or entering credentials on fake portals.
Busy-staff susceptibility
Clinical staff under time pressure, moving between shifts and shared workstations, are more likely to click without scrutiny, especially on messages that look patient-related or urgent.
Connected and legacy systems
Medical devices, older hospital systems, and links to laboratories, pharmacies, and insurers widen the attack surface well beyond the inbox and give attackers room to move laterally.
How Claro helps
Micro-training that respects clinical time
Short, mobile-friendly modules let doctors, nurses, and administrative staff build awareness in minutes between patients, rather than being pulled into long mandatory sessions.
Realistic, role-relevant simulations
Test resilience with phishing, vishing, and WhatsApp scenarios that reflect how attackers actually target healthcare, from fake IT resets to insurance and lab-result lures.
Just-in-time awareness
When a staff member clicks a simulated lure, a brief awareness page explains the red flags immediately, turning a mistake into a teachable moment without disrupting care.
Patient-data risk focus
Risk scoring highlights the teams that handle patient records and clinical systems, so limited security attention goes to the areas where exposure would hurt patients most.
Evidence for UU PDP accountability
Completion records, simulation results, and risk reporting give leadership the documented evidence that supports personal-data protection obligations under UU PDP.
On-premise deployment and identity integration
Deploy Claro on-premise so patient and employee data stays within your environment, and connect clinical and administrative users through SSO and directory sync.
Frequently asked questions
Claro uses short, mobile-friendly micro-modules and just-in-time training, so staff build awareness in minutes between patients rather than in long sessions away from care. Training can be assigned by role and completed on a phone during a break.
Related pages
Fintech & E-wallet
Phishing simulation and human risk management built for Indonesia's fast-moving fintech and e-wallet sector, mapped to OJK and Bank Indonesia expectations.
Learn moreInsurance
Phishing simulation and awareness training for Indonesian insurers, built around claims fraud, policyholder data, and OJK supervision.
Learn moreTelecommunications
Human risk management for Indonesian telecom operators, addressing social engineering risk across network operations, retail, and customer care.
Learn moreReduce human risk in your sector
Claro brings localized phishing simulation, training, and reporting to regulated Indonesian organizations.
Request a demo