Phishing simulation on the channel Indonesian employees actually use every day

In Indonesia, WhatsApp is often the primary channel employees actually communicate on, and attackers know it. Claro extends its campaign engine to WhatsApp-native phishing templates, with the same recipient management used for email and vishing campaigns, so a WhatsApp simulation is planned and targeted the same way any other Claro campaign is, rather than being a bolt-on channel with its own separate tooling.

Inbound delivery and response handling runs through a webhook, so replies and interactions from a simulated WhatsApp message are captured back into the campaign, and content is localized in both English and Bahasa Indonesia to match how a message would actually read arriving on an employee's phone. Outcomes from a WhatsApp simulation feed the same cross-channel pipeline as email, vishing, and phish-reporting, so a click or a response on WhatsApp updates the same risk score and can trigger the same just-in-time training as it would on any other channel.